Acceptable Use Policy

This acceptable use policy covers the products, services, and technologies (collectively referred to as the “Products”) provided by Digiflare technologies private limited under any ongoing agreement. It’s designed to protect us, our customers, and the general Internet community from unethical, irresponsible, and illegal activity. Digiflare technologies private limited customers found engaging in activities prohibited by this acceptable use policy can be liable for service suspension and account termination. In extreme cases, we may be legally obliged to report such customers to the relevant authorities. This policy was last reviewed on 14th January 2023.

Fair Use

We provide our facilities with the assumption your use will be “business as usual,” as per our offer schedule. If your use is considered excessive, additional fees may be charged, or capacity may be restricted. We are opposed to all forms of abuse, discrimination, rights infringement, and/or any action that harms or disadvantages any group, individual, or resource. We expect our customers and, where applicable, their users (“end-users”) to likewise engage our products with similar intent.

Customer Accountability

We regard our customers as responsible for their own actions as well as for the actions of anyone using our Products with the customer’s permission. This responsibility also applies to anyone using our Products on an unauthorized basis due to the customer’s failure to implement reasonable security measures. By accepting Products from us, our customers agree to ensure adherence to this policy on behalf of anyone using the Products as their end-users. Complaints regarding the actions of customers or their end-users will be forwarded to the nominated contact for the account in question. If a customer—or their end-user or anyone using our Products as a result of the customer—violates our acceptable use policy, we reserve the right to terminate any Products associated with the offending account or the account itself or take any remedial or preventative action we deem appropriate, without notice. To the extent permitted by law, no credit will be available for interruptions of service resulting from any violation of our acceptable use policy..

Prohibited Activity

Copyright Infringement and Access to Unauthorized Material

Our Products must not be used to transmit, distribute, or store any material in violation of any applicable law. This includes, but is not limited to:

Any material protected by copyright, trademark, trade secret, or other intellectual property right used without proper authorization.

Any material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.

The customer is solely responsible for all material they input, upload, disseminate, transmit, create, or publish through or on our Products, and for obtaining legal permission to use any works included in such material.

SPAM and Unauthorized Message Activity

Our Products must not be used for the purpose of sending unsolicited bulk or commercial messages in violation of the laws and regulations applicable to your jurisdiction (“spam”). This includes, but is not limited to:

Sending spam, soliciting customers from spam sent from other service providers, and collecting replies to spam sent from other service providers.

Running unconfirmed mailing lists or telephone number lists (“messaging lists”). All messaging lists run on or hosted by our Products must be “confirmed opt-in.”

We prohibit the use of email lists, telephone number lists, or databases purchased from third parties intended for spam or unconfirmed messaging list purposes on our Products. This spam and unauthorized message activity policy applies to messages sent using our Products, or to messages sent from any network by the customer or any person on the customer’s behalf, that directly or indirectly refer the recipient to a site hosted via our Products.

Unethical, Exploitative, and Malicious Activity

Our Products must not be used for advertising, transmitting, or otherwise making available any software, program, product, or service designed to violate this acceptable use policy or the acceptable use policy of other service providers. This includes, but is not limited to:

Facilitating the means to send spam.

Initiation of network sniffing, pinging, packet spoofing, flooding, mail-bombing, and denial-of-service attacks.

Accessing any account or electronic resource without authorization (e.g., “hacking,” “cracking,” “phreaking,” etc.).

Intentionally or recklessly introducing viruses or malicious code into our Products and systems.

Engaging in activities designed to harass another group or individual, including denial-of-service attacks, hate speech, advocacy of racial or ethnic intolerance, and any activity intended to threaten, abuse, infringe upon the rights of, or discriminate against any group or individual.

Other activities considered unethical, exploitative, and malicious include:

Obtaining (or attempting to obtain) services from us with the intent to avoid payment.

Using our facilities to obtain (or attempt to obtain) services from another provider with the intent to avoid payment.

Unauthorized access, alteration, or destruction (or any attempt thereof) of any information about our customers or end-users, by any means or device.

Using our facilities to interfere with the use of our facilities and network by other customers or authorized individuals.

Publishing or transmitting any content or links that incite violence, depict a violent act, depict child pornography, or threaten anyone’s health and safety.

Any act or omission in violation of consumer protection laws and regulations.

Any violation of a person’s privacy.

Our Products may not be used by any person or entity involved with or suspected of involvement in activities or causes related to illegal gambling, terrorism, narcotics trafficking, arms trafficking, or the proliferation, development, design, manufacture, production, stockpiling, or use of nuclear, chemical, or biological weapons, weapons of mass destruction, or missiles; including any affiliation with others who support such activities or causes.